Vacancy details

Customer Services Advisor

Location: Harrogate

Salary: £17,986 (pro rata for part time hours)

Closing date: 23/07/2018 23:59

Harrogate College part of the Hull College Group offers a variety of courses to students 14 -16, 16-18 and adults as well as those studying in Higher Education

We now have an opportunity available for a Customer Service Advisor to join us on a full time basis (job share on a part time basis to cover the full time post will be considered) to provide an effective and high-quality customer focused service at all times to customers and potential customers through the provision of a comprehensive service relating to all aspects of student support and guidance.

Providing a first-rate front of house service covering reception, student finance, student enrolment and Information, Advice and Guidance. You must ensure that applications for student bursary are assessed and processed accurately and input the required information to record financial transactions and allocations to students; maintaining accurate and up to date database records and student files and ensuring financial payments for students are made in a timely and accurate manner.

Also working as a Receptionist and customer advisor ensuring a friendly and welcoming response at all times to customers, potential customers and visitors to the college and deal with day to day enquiries from customers and potential customer on information, advice and guidance for all course related matters and college information.

With previous experience of providing excellent customer service and the ability to work with confidential and sensitive data, candidates must be capable of accessing and navigating confidently around ICT systems and of accurate record keeping, data inputting and monitoring.

Working hours are: 8:30am – 18:30pm, FT 37 hours per week with very occasional weekend and evening working

Please be aware that this vacancy may close earlier dependent on the level of applications received so if you do wish to be considered we recommend that you complete the application as promptly as possible.

Please refer to Job Description/Person Specification when completing your application form.

The College is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of our safeguarding strategy and all college values. In addition, this post requires the employee to undertake an enhanced disclosure check by the Disclosure & Barring Service.

Downloadable documentation

JD - Marketing Customer Service Advisor.pdf Download
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